IVR ( Interactive Voice Response) system has many usage in different industries for different purpose,and IVR can also be used for any kind of “registration process” across industries! One may find it interesting, IVR for complaint management is also part of a larger “registration process”!
There are requirement of prior registration for various events like seminar, exhibition, events, presentation. IVR provides simple registration process where any willing participants has to just dial one telephone number, press one key and he is registered! IVR can detect caller ID as the phone number of the caller and with increasing use of mobile phone, phone number is almost as unique as any identity!
Here are few benefits for using IVR for any kind of registration process:-
1. It is very easy for user to register
Other registration process like website, onsite etc. requires a person to fill up lengthy forms and confirmation of email ID. But, using IVR, the phone number is already confirmed one which is presented to the IVR in form of “caller id”. So, when caller dials from his mobile number, he can simply press a key to confirm his participation. Phone call can be made from anywhere sitting in a car or a beauty parlor!
2. IVR registration is fast and spam free
IVR registration process can be really fast, just dial the IVR registration number and disconnect! While attending the event, he may have to just produce his phone number and he would be a verified registrant for the event. Thankfully, there has been no spammer so far in phone calls like websites where one may get many spam registrations.
3. Using hosted IVR for registration
If one uses a hosted IVR service provider, one may setup IVR registration process quickly without having to invest anything for IVR infrastructure at office. Just start promoting the phone number dialing which one may register for the event.
4. Playing and recording voice message
IVR can play any promotional message for the seminar, event or exhibition to give highlight of the event. Also, IVR used for registration may be configured to record a voice message by the registrant where he may leave message like if he needs any further assistance.
Another benefit of having IVR for registration process would be, that it can be used by everybody, physically disabled like blind, illiterate and who do not have a computer and internet connection! And it can use any language while web-based registration is heavily biased towards English language (at least in India).
So, using IVR for any registration process may be beneficial for everyone involved. Though I have not seen much usage of IVR for registering process for events, but I hope, IVR can be used as a effective tool for it. Or have anyone used IVR for registration ? It would be interesting to know some experience about using IVR for registration.