VoxeBone, a major VOIP Service providers in the world, has launched Vox800 service in India on 13th Nov 2015. VoxBone will provide India specific toll free number starting with 000800 numbers will be available to non-Indian residents and enterprises based outside India.These numbers will be accessible to 90% of mobile and landline numbers, as VoxBone news letter claims.
VoxBone has tied up with an Indian operator for providing this international toll free numbers. It is going to be inbound only service which means, calls will be only inbound to the toll free number and no outbound call will be supported.
As per Indian laws presently, VOIP is highly restricted and VOIP calls originating from VOIP servers in India can not be terminated on its PSTN numbers.
But availability of Indian specific toll free number will be helpful to many call centers located in India with foreign clientele. Also, many Indian business houses like destination wedding planners, exporters, Inbound tour operators will be benefited.
I think, this will make way for entry of International Cloud Telephony Service providers into Indian market. With population of 1.2 billion, Indian IVR industry is still in nascent stage, compared to other developed markets. I with the availability of toll free number buying in website, usage of toll free and IVR will grow in India.