Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ‘self-service’ for the user, thus it can help to reduce cost and improve the customer experience.
Since introducing the world’s first ‘all-in-one’ voice board in 1998, Aculab has been setting the standard of enabling technology components – e.g., CTI cards – for IVR applications. Whatever your needs for advanced IVR functionality, Aculab has the media processing technology and APIs – voice, fax, call progress, etc. – to drive your success.
Beneficially, Aculab is able to offer a choice; from its range of IP-centric, DSP-based Prosody X boards to its host-based (SoftDSP or HMP) option, Prosody S. And you can use Prosody X for converged or mixed IP/TDM environments, where you still need E1 or T1 PSTN connectivity.
Additionally, Aculab’s VoiceXML/CCXML interpreter set offers a powerful and scalable design option for platform vendors and service providers alike. It is the fastest, most cost-effective, high performance solution available today, which is an effective combination in any language.
IVR system features and capacities vary depending on the market segments they target. Small to medium enterprises (SMEs) may look to enhance their IP-PBX with an IVR-based auto-attendant using Prosody S, while larger companies will require a Prosody X board-based solution for a hybrid contact centre or voice portal, perhaps also using automatic speech recognition (ASR) and text-to-speech (TTS). Carriers and service providers need IVR to provide a wide range of subscriber messaging and large scale, hosted or VAS and mobile VAS service offerings. And, undoubtedly, TEMs (of all descriptions; Tier 1, Tier 2, etc.) and platform vendors supplying these user communities will also benefit from Aculab’s board and software options.
Check out Aculab at http://www.aculab.com/solutions/IVR-solutions.asp