Comments on: Automatic Speech Recognition in voice portal http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/ IVR, IVRS, IVR Software, CTI Cards, IVR Applications Wed, 10 Mar 2010 16:10:13 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Uttam Pegu http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/comment-page-1/#comment-1615 Uttam Pegu Tue, 10 Nov 2009 05:50:14 +0000 http://www.ivrsworld.com/?p=1056#comment-1615 Hi Mousher, Thank you for your valuable feedback. I totally agree you! Speaking out ones sensitive account number, ATM number and then PIN may be really security hazard! DTMF is secure, much faster. Also if one uses wireless headphone in mobile phone, pressing keys is as good as pressing keyboard! Hi Mousher,
Thank you for your valuable feedback. I totally agree you!

Speaking out ones sensitive account number, ATM number and then PIN may be really security hazard!

DTMF is secure, much faster. Also if one uses wireless headphone in mobile phone, pressing keys is as good as pressing keyboard!

]]> By: Mousheer http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/comment-page-1/#comment-1611 Mousheer Mon, 09 Nov 2009 18:18:59 +0000 http://www.ivrsworld.com/?p=1056#comment-1611 Thank you Uttam for your rich post. Reading through, I believe it's very helpful and might need adding a question: 1. Can we replace DTMF input with ASR in nowadays IVR applications? I believe Not. The best IVR applications I've ever used were those asking me at the beginning if I prefer to continue in DTMF or ASR. Or even smarter if they offer the input type switch during the call. Sometimes you'll make your call in a noisy environment, which will not be as accurate for ASR as in a quiet environment. Besides still the PIN codes and long numbers such as accounts or phones are more secured and easier to input them as DTMF. Thank you Uttam for your rich post.
Reading through, I believe it’s very helpful and might need adding a question:
1. Can we replace DTMF input with ASR in nowadays IVR applications?
I believe Not. The best IVR applications I’ve ever used were those asking me at the beginning if I prefer to continue in DTMF or ASR. Or even smarter if they offer the input type switch during the call. Sometimes you’ll make your call in a noisy environment, which will not be as accurate for ASR as in a quiet environment. Besides still the PIN codes and long numbers such as accounts or phones are more secured and easier to input them as DTMF.

]]>