http://www.ivrsworld.com/usability/why-people-hate-using-ivrs/ IVR, Interactive Voice Response System, CTI Applications Fri, 10 Feb 2012 09:06:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.ivrsworld.com/usability/why-people-hate-using-ivrs/#comment-1067 How to get Toll Free Number in India ? Wed, 27 Apr 2011 06:29:46 +0000 http://www.ivrsworld.com/?p=256#comment-1067 [...] IVR and toll free number has very close relation. Almost all toll free numbers in the world are first answered by an IVR before a caller can speak to human agent. Many people are almost impatient to speak to human agent after dialing a toll free number, while Ithe VR seems to get in between the caller and human agent with various prompts, questions, confirmation, hold music etc. This is one of the reasons why people hate IVR. [...] [...] IVR and toll free number has very close relation. Almost all toll free numbers in the world are first answered by an IVR before a caller can speak to human agent. Many people are almost impatient to speak to human agent after dialing a toll free number, while Ithe VR seems to get in between the caller and human agent with various prompts, questions, confirmation, hold music etc. This is one of the reasons why people hate IVR. [...]

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