Comments on: On Premise Interactive Voice Response System http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/ IVR, Interactive Voice Response System, CTI Applications Fri, 10 Feb 2012 09:06:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Rakesh http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-1232 Rakesh Sun, 10 Jul 2011 11:12:33 +0000 http://www.ivrsworld.com/?p=1158#comment-1232 Hi, Who are the IVRS providers in India and what would be the cost of In premises IVRS simple 2 line system Hi,
Who are the IVRS providers in India and what would be the cost
of In premises IVRS simple 2 line system

]]> By: Uttam Pegu http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-1023 Uttam Pegu Wed, 06 Apr 2011 11:06:48 +0000 http://www.ivrsworld.com/?p=1158#comment-1023 Hi Prakash, I think there is no such IVR specific regulation by TRAI. Regards Hi Prakash,
I think there is no such IVR specific regulation by TRAI.
Regards

]]> By: prakash.a http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-1021 prakash.a Tue, 05 Apr 2011 12:45:33 +0000 http://www.ivrsworld.com/?p=1158#comment-1021 Hi, Mr.Uttam Pegu can u please provide any TRAI Regulations on IVR's if any. Regards Prakash.A Hi,
Mr.Uttam Pegu
can u please provide any TRAI Regulations on IVR’s if any.
Regards
Prakash.A

]]> By: Charles King http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-381 Charles King Sat, 26 Dec 2009 13:59:34 +0000 http://www.ivrsworld.com/?p=1158#comment-381 There was a day when a server needed to be set aside specifically for an IVR. Now adays, if you have a low volume IVR using VoiP you can place it on an existing server that has other responsibilities. Think Windows small business server + IVR. www.charleskingconsulting.com There was a day when a server needed to be set aside specifically for an IVR. Now adays, if you have a low volume IVR using VoiP you can place it on an existing server that has other responsibilities. Think Windows small business server + IVR.

http://www.charleskingconsulting.com

]]> By: Uttam Pegu http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-380 Uttam Pegu Wed, 23 Dec 2009 15:01:26 +0000 http://www.ivrsworld.com/?p=1158#comment-380 Hi Srikrishna, Thank you for pointing out more points. I agree with the "iron clad contract" part the most and totally agree to it. Most probably, this is one of the major reason, why Hosted IVR has not really picked up in India. Regards Hi Srikrishna,
Thank you for pointing out more points.

I agree with the “iron clad contract” part the most and totally agree to it. Most probably, this is one of the major reason, why Hosted IVR has not really picked up in India.

Regards

]]> By: srikrishna bhat http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-379 srikrishna bhat Wed, 23 Dec 2009 09:09:49 +0000 http://www.ivrsworld.com/?p=1158#comment-379 yes I agree with you that on premise IVR is there to stay for a long time now. In additional to the points mentioned by you, on premise IVR gives the organisations a sense of ownership on the IVR systems/service. In case of hosted models the buyers do not own anything - the technology, equipment, the experience gained, the interaction data etc In case of hosted models, it becomes extremely important to have an iron clad contract to handle aspects related to like security, confidentiality, non competing clauses, minimum assured business clauses, SLA.... Organizations with certain IT expertise or with plans of building in-house IT expertise or with long term business plans based on IVR service delivery/IVR based business operations will definitely opt for on premise IVR. regards, B. Srikrishna Bhat. yes I agree with you that on premise IVR is there to stay for a long time now.

In additional to the points mentioned by you, on premise IVR gives the organisations a sense of ownership on the IVR systems/service. In case of hosted models the buyers do not own anything – the technology, equipment, the experience gained, the interaction data etc

In case of hosted models, it becomes extremely important to have an iron clad contract to handle aspects related to like security, confidentiality, non competing clauses, minimum assured business clauses, SLA….

Organizations with certain IT expertise or with plans of building in-house IT expertise or with long term business plans based on IVR service delivery/IVR based business operations will definitely opt for on premise IVR.

regards,
B. Srikrishna Bhat.

]]> By: uberVU - social comments http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/#comment-378 uberVU - social comments Sat, 19 Dec 2009 18:30:25 +0000 http://www.ivrsworld.com/?p=1158#comment-378 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Reddit Social comments and analytics for this post…

This post was mentioned on Reddit

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