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Toll Free Number, IVRS, Call Center Setup in India

Toll Free Number and IVRS has very close relationship.  Big companies, apart from Teleocm companies, which have large customer base, normally have a toll free number as call center. In US, normally Toll Free number starts with 800, in India, it starts with 1800.

Recently I got an inquiry from a company in India, about Toll Free Number  and setting up a call center. After talking to the company, I realised, many people have either no idea or wrong impression about Toll Free Number. For Example,

a. Toll Free numbers are free for both the toll free number owner as well as caller.

b.  The procedure to have Toll Free Number must be very difficult. Lot of Red-Tapism involved.

c. One toll free number will have one line.

But, actually Toll Free numbers are free for callers only! Not for the company who owns the Toll Free Number!  The company has to pay for each incoming calls by the duration of the caller or as per negotiation with the Telecom Service Provider. That is why Telecom Companies can have their own Toll Free numbers! and in India, it changes circle to circle too! Even the Telecom Company has to pay to other Telecom Operators to accept free calls from them!

It is not difficult at all to get a Toll Free Number! But hey, if you are late in getting hold of Toll Free Numbers, you may not get those fancy, easy to remember Toll Free Numbers! All you have to do is, call up any Teleom operator, they will come running to you or at least that is what happens in India!
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One toll free number will have minimum 30 channels or 30 lines! Because normally Toll Free numbers are provided through E1 lines. And having a Toll Free number with only 5/6 lines does not make any sense, also Toll Free Number without IVR System in place does not make any sense! At least that is my opinion. So, for any IVR System for a Toll Free Number, one must have Digital CTI Card!

Is there any company which can offer all these services ? I doubt if there is any such company presently. You  may get companies which can provide you solutions with Call Center Applications, some will provide you CRM applications, some will provide you only the EPABXs, ACD etc. But the complete solutions of a Toll Free  Number requires the followings:

1. Get a Toll free number from Telecom companies. Properly discuss calls landing from all other Teleom  operators in your area/country.

2. Look for suitable call center application

3. If you have already a CRM in place, which normally one does before one thinks about Toll Free Number and Call Center, integration might be a nightmare! It is not easy to integrate Call Center and exiting CRM, but then it is not difficult too! but proper care and planning must be taken.

4. Call Center Hardware along with proper power back up.

So it is a complete turnkey solution! If you thought you would get a Toll Free Number, put up an 4 channel IVRS and you will have a call center running, you are wrong!

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{ 40 comments… add one }
  • Raj September 24, 2009, 8:56 pm

    Thanks for the info..was looking at some details on this topic. Have few questions –

    I have been lately reading about lot of Ads from Airtel on toll free number..is is sure that the toll free number will come with a E1 line only? I was reading somewhere that, the given toll free number can be forwaded by the telecom operator to any of the existing number that I provide. If that can be routed, that what will be the need of E1 line? I will be able to take only one call at a time, that is understood though

    • ramsevak April 9, 2011, 10:44 am

      @Raj airtel’s basic tollfree number plan will land on a PSTN line i.e. your normal telephone line and they charge Rs 1000/- per termination line. Say if, you want a line hunting on 6 numbers than your monthly charges would be Rs 6000/- (bit ridiculous but true). Their PRI starts from Rs 10k per month.

    • Anurag nagar February 18, 2012, 8:53 pm

      hello sir

      If you need a tollfree number with extentions you can revert me back on my email id any time

      • ANURAG NAGAR February 19, 2012, 11:29 am

        its a wifi number

      • ANURAG NAGAR February 19, 2012, 11:36 am

        phone no 9711708900

      • Seshadri Thiru January 16, 2013, 12:38 am

        I would like a toll free number with 3 lines set up in India.

        Can you give me a costing?

        Thanks,

        Seshadri.

      • sumit February 16, 2014, 7:48 pm

        i want tollfree no

  • Rajnish singhania February 13, 2011, 6:40 pm

    Dear sir……….
    I want one toll free number for Jharkhand state

    • T Sudarshan Kumar February 18, 2012, 6:12 pm

      If Your Looking For Toll Free No. Then Please Contact me On My No. 09953590396

  • Nick Printer April 1, 2011, 11:37 am

    I also want a toll free number in Mumbai, do let me know what are the charges for the same ….

    • T Sudarshan Kumar February 18, 2012, 6:13 pm

      If Your Looking For Toll Free No. Then Please Contact me On My No. 09953590396 We are Service Provider.

  • Uttam Pegu April 1, 2011, 11:40 am

    For toll free numbers in India, please contact BSNL, MTNL, Tata, Reliance. You should contact their enterprise marketing team.

  • ramsevak April 7, 2011, 11:06 am

    To get a tollfree number in India visit http://www.zni.in

    they claim 10 minutes activation

  • touchwebinc October 21, 2011, 1:47 pm

    Hey i also want to setup an toll free or customer service for my website Webslambook. Please explain in detail or send me an email

  • Sharath Shyamasunder December 22, 2011, 11:43 am

    VoiceGain allows businesses to manage phone calls from prospects and customers more effectively. Businesses can start using the solution as soon as it is activated without any investments in hardware, software or telephony. Businesses can then start tracking, analysing and improving their call handling effectiveness using our self-serve portal.

  • Shiva Chopra February 15, 2012, 2:14 pm

    Kindly send me the best tarrif plan for a toll free number.
    We are planning to activate a toll free number for our organization & for the same i need best quotes.

    Waiting for your response

    • Anurag nagar February 18, 2012, 8:57 pm

      hello sir

      Feel free to send you queries to my email id… waiting

    • ANURAG NAGAR February 19, 2012, 11:16 am

      hello sir,
      If you want to purchase a toll free or virtual number then do reply me on my email id

      • ANURAG NAGAR February 19, 2012, 11:39 am

        my no is 9711708900 send me your id on this no

    • Yash Verma September 8, 2012, 11:23 am

      call me on 07838555996

  • Ajit Kumar March 1, 2012, 11:34 am

    want to make IVRS application please contact me..

    @ajit.bmk@gmail.com

  • Abhay Jain March 2, 2012, 4:33 pm

    i want to set up small call center in my home atleast 5 people.what hardware or software will be required for it.From where i can get client list.how process goes in call center.what is the infrastructure and expenses required to set up the cal center. pls mail me on, abhayeta@gmail.com or if possible plz call me at 9015576333

    • Adil Hahmi August 30, 2012, 4:09 pm

      Dear Abhay,

      Kindly contact with us for small call center setup and process
      We are number one management services provider with affordable
      costing.

      Regards
      Adil Hashmi
      Cont no 9891224152

  • T Sudarshan Kumar March 19, 2012, 8:36 am

    kindly contact me on my new no. 9015539363 or mail me, As i was lost the given number…! For Toll- Free Services….@

  • Jagat April 27, 2012, 1:59 pm

    If you are looking website and hosting solution please mail us at jagat[AT]matrixinfocom[DOT]com

  • Mrityunjay.C.H April 29, 2012, 9:28 am

    We are looking to develop a centralised contact center in Karnataka, for
    our pan India operations. We are also looking for call center set up consultants. Please call – 919480838538/mail me – adminhubli@saralvaastu.com.

  • ajay bag August 1, 2012, 11:44 am

    i am take a toll free no- of odissa

    • ajay bag August 1, 2012, 11:46 am

      pls call bace me sir mob-7894326902

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  • BALJINDER SINGH August 14, 2012, 12:15 pm

    i want to setup 10-15 machines call center in Punjab,please send me the details about this,also send me the complete setup cost

  • Adil Hahmi August 30, 2012, 4:16 pm

    Kindly contact with us for mention below product.

    Super fax – sending and receiving fax through email id
    Super receptionist – personal assistant iv r solution
    Super toll free services – personal assistant iv r solution
    Web site, hosting, management,

    Regards
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    Cont 9891224152

  • Pavan September 12, 2012, 5:20 pm

    Hello , This is Pavan here from INteractCrm company, Mumbai. We provide all kinds of Call Centre and Contact Centre management solutions, ranging from IVR, Diallers, Loggers, Chat , SMS, social media everything. Anybody interested can call me on 02240553042

  • Subash October 17, 2012, 3:41 pm

    I want a Toll free No. for my company.

    Company: Madras SAF Holland Mfg(I) P ltd
    Location: Madurai
    Type: Automotive Industry

  • kumar June 23, 2013, 11:58 pm

    Hi,

    I want to set up a small three system call centre at home. Give me details hardware and software information and Kindly send me itemized costing. kumar.vaibhawa@gmail.com

  • jagdish Barad July 27, 2015, 7:23 am

    Sir,
    give me Hunting A toll free nubr plz help me

  • Dilip Mishra September 2, 2015, 9:55 am

    Send me details of toll free services in india like plans & monthly or Annual rent & charges etc.

  • devisharan mishra June 3, 2016, 11:41 am

    sir, i want to setup a 25 seater call centre. but i dont have any idea for work order. please suggest me at my mail. how can i find work order.

  • Koteswara Rao Y October 29, 2016, 5:03 pm

    I have some queries regarding setting up IVR call centre.
    1. Is it possible to host call centre software in cloud server?
    2. If yes, could you please provide the solution for it.
    3. Integration of third party application/s with call centre software
    Pls do the needful.

  • Koteswara Rao Y October 29, 2016, 5:09 pm

    In continuation of above 3 points, 4th is Internet based voice calls to consumer / Beneficiary etc

  • Best Vasthu Astrologer in hyderabad January 17, 2017, 4:35 am

    i want best Tool Free 10-100 Lines who are the best service provider in india(hyderabad)

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