TollFree numbers are those which starts with normally 1800 prefix in India ( its 800 in USA, and may vary according to country) which is accessible by through out the country and the caller is not charged for making the call to that toll free number.
While callers are not charged even if they make an outgoing call from their phones, it is charged to the owner of that toll free number. Every telecom operators can provide toll free numbers to anyone. Normally, these toll free numbers are terminated ( forwarded ) to a PBX with IVR System or some times its even forwarded to a fixed phone or mobile number.
There are many benefits of having a tollfree number for customers. Some of them are :
1. Brand Recognition and prestige
It is a prestigious thing to have a toll free number as it shows the company cares for its customer. It does not expect its customers to pay while calling up it for either support or information. This is a separating line between the company and its competitor.
2. Easy access by customers/new prospective customers
Since the phone call is free, customers can call up for any help, from anywhere. This gives them a confidence that support is available easily.
3. Vanity number
TollFree numbers could be easy to remember like 1010 et the end, so that no one forgets them easily.
4. Change of Address
Some times, business move from one city to another. But toll free can remain same as the tollfree number can be forwarded to new number in new city, and exisiting customers will not even realise.
5. Easy availability and affordability
TollFree Numbers are easily available now a days. With many cloud telephony service providers giving TollFree Number services too, it has become very affordable even for small companies, start-ups.
6. National Reach
Toll free numbers are accessible throughout the nation, so with toll free number, one can serve the whole nation.
7. Better Customer Service
Since customers can call up free of cost itself is already a better customer service! Using IVR System to automate incoming calls with screening facility can speed up customer service.
So, TollFree Number is almost a must for any organisation who is looking for providing better customer service and satisfaction, build brand image and move ahead of competition.