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Like many emerging services and technologies, development of IVR services too have many competing methods to develop IVR software. While Googling, interacting with various IVR companies, professionals I have found out some different types of IVR development tools or ‘school of thought’ as they call! Here are few I have thought of :- 1. Old [...]
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CCXML (Call Control eXtensible Markup Language) is telephone call flow language in line with VoiceXML which provides telephony control to the voice application written in VoiceXML. CCXML is completely separate from VoiceXML and work independently from VoiceXML, though they can work together. CCXML can be thought as an interface between telephony API and voice user [...]
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VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]
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IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications. Till now, IVR systems were thought to be [...]
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What is VXML ? VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF [...]
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I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]
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VoiceXML is the open standard markup language for all kind of voice applications. Does it include IVR ? Yes, it does. VoiceXML is the modern and latest way of writing IVR Software, develop voice portals and much more! “VoiceXML 1.0 was published by the VoiceXML Forum, a consortium of over 500 companies, in March 2000. [...]
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