With increasing usage of internet in almost every sphere of life, IVR development activity has also become online where one can just visit a website, login, drag and drop few “voice module” or “voice controls” in a “form” or just use few APIs in any website programing languages and an IVR would be ready for [...]
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Like many emerging services and technologies, development of IVR services too have many competing methods to develop IVR software. While Googling, interacting with various IVR companies, professionals I have found out some different types of IVR development tools or ‘school of thought’ as they call! Here are few I have thought of :- 1. Old [...]
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Recently, I have been getting many messages from this IVR blog visitors asking how to choose right IVR system for their organisation. While majority of the people who asked wanted to automate their customer service process, they have one common requirement, minimum initial investment possible! IVR (Interactive Voice Response) Systems are available in two ‘forms’, [...]
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VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]
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Voxeo, an well-known hosted IVR development tool provider, VoIP solution provider has acquired ClackPoint, the leading multimedia online collaboration platform. Clackpoint is an interesting platform where many people can participate in a conference from variety of communication media, like IM ( Instant messaging, like GTalk, Yahoo Messanger, MSN etc.), website, traditional phone call. It has [...]
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What is VXML ? VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF [...]
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