by Uttam Pegu on June 13, 2009
Whats is legacy IVRS and what is VoiceXML based IVR System ?
Legacy IVRS
Legacy IVRS can be defined as the IVR Software installed on a personal computer and is developed using available native CTI Card APIs. The IVR software is developed for one CTI brand and model and the IVR Software may not work for any [...]
by Uttam Pegu on May 25, 2009
VoiceXML is the open standard markup language for all kind of voice applications. Does it include IVR ? Yes, it does. VoiceXML is the modern and latest way of writing IVR Software, develop voice portals and much more!
“VoiceXML 1.0 was published by the VoiceXML Forum, a consortium of over 500 companies, in March 2000. [...]
by Uttam Pegu on May 9, 2009
There are many jargon used in IVRS World! When two IVR professionals discuss IVR Application or IVR Integration with EPABX or switches, most probably, many people as well as beginners in IVRS field might just be totally clueless what they might be blabbering! So I am compiling jargon related to IVRS (Interactive Voice response System).
1. [...]