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voicexml

What is CCXML

by Uttam Pegu on May 20, 2010

CCXML (Call Control eXtensible Markup Language) is telephone call flow language in line with VoiceXML which provides telephony control to the voice application written in VoiceXML. CCXML is completely separate from VoiceXML and work independently from VoiceXML, though they can work together. CCXML can be thought as an interface between telephony API and voice user [...]

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How to choose IVR Solution

by Uttam Pegu on April 15, 2010

Recently, I have been getting many messages from this IVR blog visitors asking how to choose right IVR system for their organisation. While majority of the people who asked wanted to automate their customer service process, they have one common requirement, minimum initial investment possible! IVR (Interactive Voice Response) Systems are available in two ‘forms’, [...]

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Legacy IVR or VoiceXML based IVRS

by Uttam Pegu on June 13, 2009

Whats is legacy IVRS and what is VoiceXML based IVR System ? Legacy IVRS Legacy IVRS can be defined as the IVR Software installed on a personal computer and is developed using available native CTI Card APIs. The IVR software is developed for one CTI brand and model and the IVR Software may not work [...]

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What is VoiceXML ?

by Uttam Pegu on May 25, 2009

VoiceXML is the open standard markup language for all kind of voice applications. Does it include IVR ? Yes, it does. VoiceXML is the modern and latest way of writing IVR Software, develop voice portals and much more! “VoiceXML 1.0 was published by the VoiceXML Forum, a consortium of over 500 companies, in March 2000. [...]

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IVRS Jargon and Glossary

by Uttam Pegu on May 9, 2009

There are many jargon used in IVRS World! When two IVR professionals discuss IVR Application or IVR Integration with EPABX or switches, most probably, many people as well as beginners in IVRS field might just be totally clueless what they might be blabbering! So I am compiling jargon related to IVRS (Interactive Voice response System). [...]

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