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Voice VAS

Automatic Speech Recognition in voice portal

by Uttam Pegu on November 9, 2009

What is speech recognition or automatic speech recognition ?
Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is recognising the speaker of the voice, while automatic speech recognition recognise [...]

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IVR Chat Application for Voice Portal

by Uttam Pegu on September 16, 2009

An interesting IVRS Application for Voice Portal is Voice Chat Application! It can be a real revenue spinner for a voice portal if it is properly moderated, if it has feature like outbound call, background music etc.!
This chat application has two modes:
1. One To One chat
Here two users chat one through voice portal. The connection [...]

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IVR as Voice Based Value Added Service

by Uttam Pegu on August 4, 2009

Voice based value added service is known as voice portal. This is good revenue source for both mobile and land line telecom companies. Just like SMS Portal, voice portal also provides similar services but accessed through IVR. With advent of voice enabled menu using speech recognition technique, IVR has become very popular as well [...]

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Voice Portal – Technical Challenges

by Uttam Pegu on March 13, 2009

The only direct revenue generating IVR Application is Voice Portal.  I have posted about using IVRS as Voice Portal before.  There I tried to explain the overall Voice Portal operation.  Here I would try to discuss about technical challenges of developing and running a voice portal.
I would say, Voice Portal Application should be broadly divided [...]

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