High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]
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What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]
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Continuing with earlier articles of Voice Portal, Use IVRS as Voice Portal and Voice Portal – Technical Challenges, here is my thinking about IVRS as Voice Portal and its challenges as a commercial revenue generator. We are operating a Voice Portal with various services. The challenges we face can be explained as follows:- 1. New [...]
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News about IVR Industry :- PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A [...]
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Many people seem to confuse with IVRS and Auto-attendant and Answering Machine! Though Auto attendant and Answering Machine may be compared, but comparing IVRS with either of them is comparing armored vehicle with F-117! ( Hope I have given the right analogy.:) ), they have similarities but they have major difference in usage, scale and [...]
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The only direct revenue generating IVR Application is Voice Portal. I have posted about using IVRS as Voice Portal before. There I tried to explain the overall Voice Portal operation. Here I would try to discuss about technical challenges of developing and running a voice portal. I would say, Voice Portal Application should be broadly [...]
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After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]
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How IVR System is used as voice portal? Here is a simple guideline how to plan a IVR Software to use as voice portal and start earning revenue from the day one of launching the service. 1. Tie up with a Telephone Service Provider. Normal revenue sharing is heavily tilted in favour of telephone operator [...]
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