by Uttam Pegu on February 8, 2010
IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service. How it evolved Like any other computer software, IVR has evolved [...]
by Uttam Pegu on December 26, 2009
Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular. In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :- 1. IVR as CRBT(Caller Ring Back Tone). 2. [...]
by Uttam Pegu on December 21, 2009
Customer profiling Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great way of targeted [...]
by Uttam Pegu on November 25, 2009
In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]
by Uttam Pegu on November 9, 2009
What is speech recognition or automatic speech recognition ? Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is recognising the speaker of the voice, while automatic speech recognition recognise the words spoken. While speech [...]
by Uttam Pegu on September 16, 2009
An interesting IVRS Application for Voice Portal is Voice Chat Application! It can be a real revenue spinner for a voice portal if it is properly moderated, if it has feature like outbound call, background music etc.! This chat application has two modes: 1. One To One chat Here two users chat one through voice [...]
by Uttam Pegu on August 4, 2009
Voice based value added service is known as voice portal. This is good revenue source for both mobile and land line telecom companies. Just like SMS Portal, voice portal also provides similar services but accessed through IVR. With advent of voice enabled menu using speech recognition technique, IVR has become very popular as well as [...]
by Uttam Pegu on July 27, 2009
What is TTS ( Text to Speech) ? TTS or Text To Speech is a process where text is converted to WAV file and played back. So it is a system or often called “engine” that converts text to voice. If some one types a sentence in a note pad, a TTS software would convert [...]
Loading ...