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Voice Portal services in India

by Uttam Pegu on March 1, 2010

Voice portal services in India are one of the most successful VAS ( Value Added Service) in terms of revenue generation. Voice portal is steadily growing in India. Voice Portal operators like OnMobile, One97, Cellebrum ( Now Spice Digital), IMI Mbile, Rajasthan Patrika, etc. are few players who are spearheading the voice portal [...]

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Hosted IVR

by Uttam Pegu on February 8, 2010

IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service.

How it evolved
Like any other computer software, IVR has [...]

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Happy Holidays from world’s dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular.
In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :-
1. IVR as CRBT(Caller Ring Back Tone).
2. Choosing a [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling
Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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Automatic Speech Recognition in voice portal

by Uttam Pegu on November 9, 2009

What is speech recognition or automatic speech recognition ?
Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is recognising the speaker of the voice, while automatic speech recognition recognise [...]

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IVR Chat Application for Voice Portal

by Uttam Pegu on September 16, 2009

An interesting IVRS Application for Voice Portal is Voice Chat Application! It can be a real revenue spinner for a voice portal if it is properly moderated, if it has feature like outbound call, background music etc.!
This chat application has two modes:
1. One To One chat
Here two users chat one through voice portal. The connection [...]

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IVR as Voice Based Value Added Service

by Uttam Pegu on August 4, 2009

Voice based value added service is known as voice portal. This is good revenue source for both mobile and land line telecom companies. Just like SMS Portal, voice portal also provides similar services but accessed through IVR. With advent of voice enabled menu using speech recognition technique, IVR has become very popular as well [...]

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