Most probably, the debate on merits and demerits of using ASR ( Automatic Speech Recognition) would continue for some time to come, but in case of India, there are three compelling reason avoid using ASR where simple, old, robust and universally understood ‘keypress’ can do. While ASR can surely speed up and increase interactivity of [...]
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NTS ( Niche Tech Services Private Limited), Udaipur, India based IVR company has launched an interesting IVR portal for Christ Gen Media, a Trivendrum ( Kerala, India) based which broadcast Bible on IVR in both English and Malayalam on 1st Aug 2010. The solutions is hosted in NTS IVR Environment in Udaipur and the application [...]
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There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would [...]
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I attended VAS Asia 2010 held today in New Delhi. While writing my previous post about widely used IVR systems in India, I put IVR for Value Added Service at the top. If the overwhelming presence of CTI board manufacturers with stalls and two IVR platform provider any indication, then we are surely seeing some [...]
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The usage of IVR is growing in India. IVR has been used for long time in India like any other country in the world. These IVR systems were majorly used as train status information, flight status information and other few complaint lodging/booking system. And at that time ( before 1997), India had very low telecom [...]
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What is IVR short code ? IVR (Interactive Voice Response) short code can be defined as special telephone number which has ‘less’ digits in it than traditional full length telephone number. This kind of special ‘short code’ are mainly used for special purposes like customer care for telephone/mobile subscribers, VAS ( Value Added Service) access [...]
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IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications. Till now, IVR systems were thought to be [...]
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Voice portal services in India are one of the most successful VAS ( Value Added Service) in terms of revenue generation. Voice portal is steadily growing in India. Voice Portal operators like OnMobile, One97, Cellebrum ( Now Spice Digital), IMI Mbile, Rajasthan Patrika, etc. are few players who are spearheading the voice portal growth in [...]
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