What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center as well as the person who is called from it. Though [...]
{ 3 comments }
With evolution of social media like Twitter and Facebook Fan page, it has become easy for celebrities in various fields to connect with their fans. While some fields, connecting with fans may not be important or necessary, but celebrities in the fields like Cinema, Music,TV serials, literature, connecting with fans is an important PR exercise [...]
{ 1 comment }
Recently, I had a very interesting IVR enquiry. The person was looking for a hosted IVR solution for for his mobile number which will be diverted to the his ‘personal IVR’ after 9PM in the evening till 9AM in the morning. Apart from this, he also wanted the facility to divert the at will at [...]
{ 2 comments }
In mobile world, we often hear about ‘Smart Phone’ . Now what is a smart phone ? As per Wikipedia definition :- A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic ‘feature phone’. Smartphones and feature phones may be thought of as handheld computers integrated within [...]
{ 4 comments }
Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID. In a traditional voice mail system as I explained in [...]
{ 1 comment }
What is a Voice Mail System (VMS) and a Answering Machine ? Voice mail system can be thought as a message box for phone user to store voice messages and retrieve it through telephone. User can divert all his calls to his voice mail system when he wishes so. Main difference between answer machine and [...]
{ 5 comments }
Recently, I commissioned a IVR Software in a call center in India. I have gone through a good learning process about not only Call Center, but also how IVR can be used smartly to serve customers better, solve customer problems at shortest possible time as well as minimizing call agent intervention! My client is a [...]
{ 0 comments }
Follow IVRSWORLD in Twitter
Follow IVRSWORLD in LinkedIN
