Home > voice mail system

voice mail system

Will Click to Call service replace Predictive Dialer ?

by Uttam Pegu on May 2, 2011

What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center as well as the person who is called from it. Though [...]

{ 3 comments }

Personal IVR for individual : Value Added Voice Mail System

by Uttam Pegu on November 18, 2010

Recently, I had a very interesting IVR enquiry. The person was looking for a hosted IVR solution for for his mobile number which will be diverted to the his ‘personal IVR’ after 9PM in the evening till 9AM in the morning. Apart from this, he also wanted the facility to divert the at will at [...]

{ 2 comments }

IVR for Travel Agents

by Uttam Pegu on September 19, 2010

Most probably, travel agents, specially the ones who provides services like hotel reservations online, must be one of those who use telephone for most of their business activities. Though the big travel portals or travel companies have call centers which operate 24 hours a day for handling right from inquiry to ticket booking as well [...]

{ 1 comment }

Will voice mail go Email Way ?

by Uttam Pegu on November 5, 2009

Email has revolutonised the way people communicate, exchange messages and information. Even after many innovative applications like SMS, web-based innovations like Twitter, Social Networking Sites like Facebook, Orkut, Myspace, email was holding its forte, exchange of mails. Likewise as I wrote enhancements, innovations about voice mail systems if implemented using CTI board and smart IVR [...]

{ 0 comments }

Implementing simple Voice Mail System using analog CTI board

by Uttam Pegu on November 2, 2009

Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID. In a traditional voice mail system as I explained in [...]

{ 1 comment }

Voice Mail System and Answering Machine

by Uttam Pegu on October 30, 2009

What is a Voice Mail System (VMS) and a Answering Machine ? Voice mail system can be thought as a message box for phone user to store voice messages and retrieve it through telephone. User can divert all his calls to his voice mail system when he wishes so. Main difference between answer machine and [...]

{ 5 comments }

IVRS versus Auto attendant or Answering Machine

by Uttam Pegu on March 16, 2009

Many people seem to confuse with IVRS and Auto-attendant and Answering Machine! Though  Auto attendant and Answering Machine may be compared, but comparing IVRS with either of them is comparing armored vehicle with F-117! ( Hope I have given the right analogy.:) ), they have similarities but they have major difference in usage, scale and [...]

{ 2 comments }