IVR and toll free number has very close relation. Almost all toll free numbers in the world are first answered by an IVR before a caller can speak to human agent. Many people are almost impatient to speak to human agent after dialing a toll free number, while Ithe VR seems to get in between [...]
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CRBT ( Caller Ring Back Tone) has been very successful in Mobile VAS (Value Added Service) industry ( specially in India, where it is said to generate almost 60% of the total revenue). There has been few discussions how CRBT will work when MNP ( Mobile Number Portability) is implemented in India. There has been [...]
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Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS integrator [...]
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CRBT (Caller Ring Back Tone) is a very popular IVR application used in Telecom Industry. It is known as “Hello Tunes”, “Caller Tunes” in India. CRBT is a fairly simple IVR system which has a smart call routing and a IVR application which plays one audio file, a music as per choice by the CRBT [...]
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