What is IVVR ? IVVR ( Interactive Voice and Video Response) system can be thought of next generation of IVR system which includes ‘video’ apart from only voice in a typical IVR system. In an IVVR system, a caller will use a video call, will be able to choose options from his mobile phone screen, [...]
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Microsoft Corporation, the veteran company, leader ( almost monopoly) in PC operating system has bought Skype, the voice call provider on internet ( peer to peer Skype account as well as any telephone to Skype account and vice versa ). This acquisition by Microsoft is the biggest in terms of value ( US$8.5 billion in [...]
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E-com portal needs no introduction for anyone who uses internet. E-com has at least revolutionised the way we buy tickets to traveling, if not our groceries! Now, with advent of 3G services by telecom operators and affordability of 3G enabled phone with dual camera, we can hope to see IVVR portal for e-com portal! It [...]
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