The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical [...]
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In the beginning of the year 2011, I had predicted about some IVR technologies as well as IVR applications which are likely to see high usage, on looking back, except speaker recognition, I can feel reasonably satisfied about the result of the predictions. Among others, hosted IVR and bulk voice calling has almost gone mainstream [...]
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One of the often-mentioned advantages of IVR Toolkit like VBVoice, Velocity etc. are its quick implementation of IVR system. To be more precise, implement the IVR call flow quickly with minimum requirement of coding! While this is quite true that IVR Toolkit removes the requirement of coding the mundane subroutines interfacing the CTI boards, but [...]
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The completely free, windows based IVR Toolkit VBVoice by Pronexus has released 7.1 with support for 64 bit operating systems which will allow IVR developers to take advantage of features in 64bit OS like Windows 7. Another significant and important feature addition in this, playing audio without connecting the incoming call! Previously, in traditional IVR, [...]
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I keep getting direct questions which broadly translates into one single question, “What IVR tool/Software should I use for my IVR requirement ?” Over period of last three years, I can classify, three types of people ask me such questions, they are :- 1. Representatives of companies who is looking for IVR systems and they [...]
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Pronexus today announced that their award winning powerful IVR development kit is now available for free along with their announcement of new version VBVoice 7.0 with more features! Whats more, developers will even get two channels free license to be deployed anywhere! I think, this revolutionary move is specially aimed at emerging market like India [...]
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Like many emerging services and technologies, development of IVR services too have many competing methods to develop IVR software. While Googling, interacting with various IVR companies, professionals I have found out some different types of IVR development tools or ‘school of thought’ as they call! Here are few I have thought of :- 1. Old [...]
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Recently, I have been able to test VBVoice 5.6.2 using Dialogic D300 springware board as well as HMP 3.0. Mr. Sean from Pronexus has been kind enough to configure and give us a presentation to quick start developing voice application. VBVoice is one of the most powerful IVR toolkit which is available in Microsoft .NET [...]
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