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unified messaging system

Implementing simple Voice Mail System using analog CTI board

by Uttam Pegu on November 2, 2009

Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID. In a traditional voice mail system as I explained in [...]

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Voice Mail System and Answering Machine

by Uttam Pegu on October 30, 2009

What is a Voice Mail System (VMS) and a Answering Machine ? Voice mail system can be thought as a message box for phone user to store voice messages and retrieve it through telephone. User can divert all his calls to his voice mail system when he wishes so. Main difference between answer machine and [...]

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Extending IVR Software to UMS

by Uttam Pegu on March 28, 2009

What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]

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