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Use of Text to Speech (TTS) in IVR System

by Uttam Pegu on July 27, 2009

What is TTS ( Text to Speech) ? TTS or Text To Speech is a process where text is converted to WAV file and played back. So it is a system or often called “engine” that converts text to voice. If some one types a sentence in a note pad, a TTS software would convert [...]

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Voice User Interface (VUI) Design Tips

by Uttam Pegu on July 11, 2009

VUI ( Voice User Interface) is the call flow of IVR system. Usability of IVR is dependent on the VUI. So it is desirable that considerable amount of time be devoted in designing, testing and documenting VUI of IVR system before actually developing IVR system. Here are few simple VUI design guidelines of tips I [...]

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Aculab offers boards and HMP software for IVR systems

by Uttam Pegu on April 8, 2009

Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ‘self-service’ for the user, thus it can help to reduce cost and improve the customer experience. [...]

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Call Flow and Customised IVRS

by Uttam Pegu on March 15, 2009

What is call flow ? Call flow is the options offered to caller by the IVR Application. When a caller calls to a IVR number, he is given various choices. After he chooses one option, he may be required to enter few more choices before he finally gets his required information.  This complete call flow, [...]

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