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TTS

VBVoice from Pronexus : Powerful IVR Toolkit

by Uttam Pegu on August 25, 2010

Recently, I have been able to test VBVoice 5.6.2 using Dialogic D300 springware board as well as HMP 3.0. Mr. Sean from Pronexus has been kind enough to configure and give us a presentation to quick start developing voice application. VBVoice is one of the most powerful IVR toolkit which is available in Microsoft .NET [...]

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IVR for Value Added Call Transfer

by Uttam Pegu on February 25, 2010

IVR (Interactive Voice Response) system can do many things and one of the most common task it performs is “Call Transfer”. Both inbound and outbound IVR may transfer the active call to some other telephone number or human agent once the IVR user chooses. Though in a call center environment, human agent may get information [...]

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IVR Menu System

by Uttam Pegu on February 2, 2010

Like any other computer software, IVR too work inputs of responses provided by the user. Though, a computer application software has widely used input devices like keyboard, mouse, voice, even hand movement, IVR applications have limited, only two types of inputs or responses. One is telephone keypad which has 12 keys and automatic speech recognition! [...]

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Use of Text to Speech (TTS) in IVR System

by Uttam Pegu on July 27, 2009

What is TTS ( Text to Speech) ? TTS or Text To Speech is a process where text is converted to WAV file and played back. So it is a system or often called “engine” that converts text to voice. If some one types a sentence in a note pad, a TTS software would convert [...]

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Voice User Interface (VUI) Design Tips

by Uttam Pegu on July 11, 2009

VUI ( Voice User Interface) is the call flow of IVR system. Usability of IVR is dependent on the VUI. So it is desirable that considerable amount of time be devoted in designing, testing and documenting VUI of IVR system before actually developing IVR system. Here are few simple VUI design guidelines of tips I [...]

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Aculab offers boards and HMP software for IVR systems

by Ian Colville on April 8, 2009

Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ‘self-service’ for the user, thus it can help to reduce cost and improve the customer experience. [...]

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Call Flow and Customised IVRS

by Uttam Pegu on March 15, 2009

What is call flow ? Call flow is the options offered to caller by the IVR Application. When a caller calls to a IVR number, he is given various choices. After he chooses one option, he may be required to enter few more choices before he finally gets his required information.  This complete call flow, [...]

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