Posts tagged as:

telephony

Interactive Voice Response Best Practices & Design Tips

by Jennifer Saksa on March 17, 2010

We’ve all been stuck on the phone trying to get information from an automated telephone system in a battle against the machine that sometimes seems to be designed specifically to prevent us from finding what we’re looking for. While that almost certainly wasn’t the intent of the automated phone system, poor execution can leave a [...]

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Predictive Dialer and outbound IVR

by Uttam Pegu on July 4, 2009

Predictive dialer can be termed as smart auto-dialer. Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center. Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function. Now there can be many situations where the process [...]

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ALTERNATIVES TO DIALOGIC – PART III

by Uttam Pegu on October 24, 2008

After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]

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