by Uttam Pegu on November 18, 2009
E-com portal needs no introduction for anyone who uses internet. E-com has at least revolutionised the way we buy tickets to traveling, if not our groceries! Now, with advent of 3G services by telecom operators and affordability of 3G enabled phone with dual camera, we can hope to see IVVR portal for e-com portal! It [...]
by Uttam Pegu on November 9, 2009
What is speech recognition or automatic speech recognition ? Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is recognising the speaker of the voice, while automatic speech recognition recognise the words spoken. While speech [...]
by Uttam Pegu on August 4, 2009
Voice based value added service is known as voice portal. This is good revenue source for both mobile and land line telecom companies. Just like SMS Portal, voice portal also provides similar services but accessed through IVR. With advent of voice enabled menu using speech recognition technique, IVR has become very popular as well as [...]
by Uttam Pegu on June 19, 2009
Though I have previously written about tools for developing IVR software as well as standardised VoiceXML based IVR Software, I was always thinking about writing rapid application development tools for developing simple to complex and large IVR software available in the market presently. What is Rapid Application Development Tools for IVR Software ? These are [...]
by Uttam Pegu on April 7, 2009
Donjin has range of CTI products starting with 8 port analog cards to 8 E1, 240Port high density Voice boards. They support Windows OS and as per their website and they support APIs of Dialogic 5.11 System Release fro DMV1200 boards! That seems to be an useful feature as many IVR Software are developed based [...]
by Uttam Pegu on March 30, 2009
High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]
by Uttam Pegu on March 17, 2009
Both outbound and inbound IVR Application can be used as advertising tools. It can be quite effective as it can be really interactive with quick response unlike print or visual advertising. Using Inbound IVRS as Marketing tools: Inbound IVRS is those kind of IVRS where user calls to IVRS. Normally this kind of IVRS uses [...]
by Uttam Pegu on March 10, 2009
IVRS Companies those work for medical industries are in good number. Rob McGrady, of Unit E-Clinical Consulting has compiled list of IVRS Companies for clinical trials. Thank Mr. Rob, for the update. Here is the list of IVR Companies in clinical trial and health care :- 1. Almac 2. Aptuit 3. Averion 4. Bilcare 5. [...]