Home > telecom operator

telecom operator

Outbound IVR : Interesting Implementation

by Uttam Pegu on September 22, 2010

Recently, I have come across some interesting outbound IVR ( Interactive Voice Response System) implementation. While it may not be the best outbound IVR arrangement, but it sure is the cheapest and most reliable in the circumstances in India. Just to mention, majority of the outbound IVR applications dial out a number, plays a recorded [...]

{ 10 comments }

IVR 'ShortCode' and Revenue Sharing

by Uttam Pegu on July 2, 2010

What is IVR short code ? IVR (Interactive Voice Response) short code can be defined as special telephone number which has ‘less’ digits in it than traditional full length telephone number. This kind of special ‘short code’ are mainly used for special purposes like customer care for telephone/mobile subscribers, VAS ( Value Added Service) access [...]

{ 8 comments }