by Uttam Pegu on July 15, 2009
I think, analog CTI boards most problematic to configure other than simple incoming or inbound IVR Software. They are dependent on switch or PBX connected to them for many basic IVR functions, call operations. I am trying to list here the problems I had been facing while using analog CTI boards:- 1. Disconnect 2. Dial [...]
by Uttam Pegu on June 27, 2009
I have been thinking to prepare a list of RAD(Rapid Application Development) tools for developing IVR software or voice applications for long time. I have found 8 RAD tools ( including one free tool) for developing IVR Application so far and I think there may be more as I am quite sure, many IVR RAD [...]
by Uttam Pegu on April 20, 2009
Dialogic needs no introduction, so the Dialogic D4 PCI board. Synway and Digium too have D4 PCI equivalent Voice Boards. While both Digium and Dialogic boards uses PCI slots, Synway 4 Port Board uses a USB port like modem. I have been thinking about comparing these three boards using few common parameters. 1. Ease of [...]
by Uttam Pegu on April 10, 2009
Synway has entry level 4 port CTI Board. The special feature about his board is, it is connected to PC through USB port. It simply means, you can now have IVR Software demo ready on your laptop! This module looks like a Modem and most probably easiest to install. Unlike PCI based board like Dialogic [...]
by Uttam Pegu on March 30, 2009
High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]
by Uttam Pegu on March 25, 2009
Synway Information Engineering Co., Ltd. has opened its office in New Delhi, India on March 11, 2009. As per Mr. Luke Lu from Synway, all technical support to its clients would be now available locally. In recent times, Synway has been quite aggressive in pushing its products in India. Their products are very competitively priced [...]
by Uttam Pegu on March 11, 2009
Recently I had successfully configured Synway SHD-240D-CT/PCI ( PDF File). I thought I would share my experience of configuring Synway SS7 card and configuring Dialogic SPC DNI2410 cards. First, we are very grateful to Synway for giving us the demo card for testing and development our application. The card was given to us for a [...]