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Successful IVR System and Change in Call Flow

by Uttam Pegu on July 23, 2010

It may not be easy to define a successful IVR ( Interactive voice response) System. In single line, one IVR system could be termed successful when it has lowest abandon rate by both genuine new and old callers. When an IVR system is designed to perform some specific task for a caller, if the caller [...]

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Voice Mail System and Answering Machine

by Uttam Pegu on October 30, 2009

What is a Voice Mail System (VMS) and a Answering Machine ? Voice mail system can be thought as a message box for phone user to store voice messages and retrieve it through telephone. User can divert all his calls to his voice mail system when he wishes so. Main difference between answer machine and [...]

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How To Choose CTI Board for Voice Portal

by Uttam Pegu on March 30, 2009

High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]

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