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IVRS and Speech Recognition

by Uttam Pegu on March 14, 2009

Speech recognition in IVRS has become more of a necessity after mobile phones have arrived. POTS ( Plain Old Telephone ) System have telephone instrument with proper keypad along with head-set. Procedure of calling is suitable for pressing DTMF based interaction with IVR System! You normally lift the headset with left hand, dial pressing keys [...]

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THE BIG QUESTION? VOICE ENABLED MENU OR DTMF PRESSED MENU ?

by Uttam Pegu on August 30, 2008

The menus that IVRS can provide are either voice enabled or DTMF enabled. Now what does that mean? In a voice enabled IVRS, caller will have to choose his required menu option by speaking out a word or a phrase as if he is talking to a human! IVR is supposed to recognize his speech [...]

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WHY AND WHERE IVRS IS REQUIRED AND USED

by Uttam Pegu on August 24, 2008

IVRS can be directly compared with a website! So many people aptly say IVRS to be a Voice Portal. It does not compete with website, rather it complements the website. The way any organization has an website, it must have one IVRS too. Some of the important reasons to have IVRS are: 1. Providing information [...]

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FREQUENTLY OVERLOOKED PROBLEMS IN IVR APPLICATIONS

by Uttam Pegu on August 24, 2008

These are many small, but important design problems one often tends to overlook. I have tried to list them all. Kindly send me feedback if you have encountered any such problems. In a DTMF Based Menu Following are the frequently overlooked problems :-> 1. Long Menu Be it DTMF Driven menu or Voice driven menu, [...]

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What is IVR System ?

by Uttam Pegu on August 23, 2008

So you have made call to some one and you get too hear some other voice (pleasant, sweet and female! Or a stony, emotionless, monologue by your ‘someone’, “I am not here, please leave your message after the beep. Thank you.”) asking you to leave a message! Surprised to hear such a pleasant voice? (Are you stumped and look for piece of paper and a pen and then go crazy how the hell you are going to leave your message after the BEEP?) What were you expecting your lovers trademark Hello? Well that was a kind of IVRS – Interactive Voice Response System.

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