I recently spent some vacation time in Washington D.C. which naturally involved squeezing in as much of the Smithsonian as possible in a short period of time. While I was there, reading about the different exhibits, one thing I saw at quite a few locations really jumped out at me: cell phone audio tours. Quite [...]
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We’ve all been stuck on the phone trying to get information from an automated telephone system in a battle against the machine that sometimes seems to be designed specifically to prevent us from finding what we’re looking for. While that almost certainly wasn’t the intent of the automated phone system, poor execution can leave a [...]
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All great products are great service to man kind. Or all great product becomes services to be availed by everyone! IVRS or commonly known as Hosted IVRS is also a such product! Apart from the analog low density IVR Applications, the digital and high quality IVRS has always been costly for small sized companies and [...]
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So, you thought IVRS is some Computer Telephony Integration Hardware and a piece of Software, installed and running 24 hours a day on a Personal Computer to play recorded voice as soon as a caller calls the IVRS Number? You have completely under-estimated IVRS. But then don’t loose your heart, you belong to the majority! [...]
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