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	<title>IVRS WORLD &#187; SMS</title>
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	<description>IVR, IVRS, IVR Software, CTI Cards, IVR Applications</description>
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		<title>VAS Asia 2010 in New Delhi and IVR Market in India</title>
		<link>http://www.ivrsworld.com/ivrs-news/vas-asia-2010-in-new-delhi-and-ivr-market-in-india/</link>
		<comments>http://www.ivrsworld.com/ivrs-news/vas-asia-2010-in-new-delhi-and-ivr-market-in-india/#comments</comments>
		<pubDate>Fri, 09 Jul 2010 17:58:58 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[ivrs news]]></category>
		<category><![CDATA[crbt]]></category>
		<category><![CDATA[cti board]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[MRBT]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[PRBT]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[SMS content]]></category>
		<category><![CDATA[Telecom boards]]></category>
		<category><![CDATA[VAS Asia]]></category>
		<category><![CDATA[VAS platform]]></category>
		<category><![CDATA[VAS Software]]></category>
		<category><![CDATA[voice portal]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1415</guid>
		<description><![CDATA[I attended VAS Asia 2010 held today in New Delhi. While writing my previous post about widely used IVR systems in India, I put IVR for Value Added Service at the top. If the overwhelming presence of CTI board  manufacturers with stalls and two IVR platform provider any indication, then we are surely seeing [...]


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<li><a href='http://www.ivrsworld.com/cti-cards/crowded-cti-market-in-india/' rel='bookmark' title='Permanent Link: Crowded CTI Market in India'>Crowded CTI Market in India</a></li>
<li><a href='http://www.ivrsworld.com/industry-news/voxeo-acquires-clackpoint-industry-news/' rel='bookmark' title='Permanent Link: Voxeo Acquires ClackPoint : Industry News'>Voxeo Acquires ClackPoint : Industry News</a></li>
</ol>]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Hosted IVR Service in India</title>
		<link>http://www.ivrsworld.com/hosted-ivr/hosted-ivr-service-in-india/</link>
		<comments>http://www.ivrsworld.com/hosted-ivr/hosted-ivr-service-in-india/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 11:55:29 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[hosted ivr]]></category>
		<category><![CDATA[bulkvoice]]></category>
		<category><![CDATA[CCXML]]></category>
		<category><![CDATA[click to call]]></category>
		<category><![CDATA[Complaint Management]]></category>
		<category><![CDATA[ISP]]></category>
		<category><![CDATA[ivr survey]]></category>
		<category><![CDATA[IVR System]]></category>
		<category><![CDATA[payment gateway]]></category>
		<category><![CDATA[phpvoce]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[voice blast]]></category>
		<category><![CDATA[voice polling]]></category>
		<category><![CDATA[voice portal]]></category>
		<category><![CDATA[voice vote]]></category>
		<category><![CDATA[vxml]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1339</guid>
		<description><![CDATA[IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications.
Till now, IVR systems were thought to be standalone, [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/hosted-ivr/hosted-ivr/' rel='bookmark' title='Permanent Link: Hosted IVR'>Hosted IVR</a></li>
<li><a href='http://www.ivrsworld.com/hosted-ivr/use-of-vxml-in-hosted-ivr/' rel='bookmark' title='Permanent Link: Use of VXML in Hosted IVR'>Use of VXML in Hosted IVR</a></li>
<li><a href='http://www.ivrsworld.com/hosted-ivr/hosted-auto-dialer-application-or-hosted-outbound-ivr-service/' rel='bookmark' title='Permanent Link: Hosted Auto Dialer Application or Hosted Outbound IVR service'>Hosted Auto Dialer Application or Hosted Outbound IVR service</a></li>
</ol>]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>IVR as Voice Based Value Added Service</title>
		<link>http://www.ivrsworld.com/voice-portal/ivr-as-voice-based-value-added-service/</link>
		<comments>http://www.ivrsworld.com/voice-portal/ivr-as-voice-based-value-added-service/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 12:47:51 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[voice portal]]></category>
		<category><![CDATA[crbt]]></category>
		<category><![CDATA[india]]></category>
		<category><![CDATA[India Telecom]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[ivr vas]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[mobile company]]></category>
		<category><![CDATA[Mobile VAS]]></category>
		<category><![CDATA[PRBT]]></category>
		<category><![CDATA[ring tone]]></category>
		<category><![CDATA[ringtone]]></category>
		<category><![CDATA[ringtone download]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[sms vas]]></category>
		<category><![CDATA[Telecom]]></category>
		<category><![CDATA[VAS]]></category>
		<category><![CDATA[Voice VAS]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=457</guid>
		<description><![CDATA[Voice based value added service is known as voice portal. This is good revenue source for both mobile and land line telecom companies. Just like SMS Portal,  voice portal also provides similar services but accessed through IVR. With advent of voice enabled menu using speech recognition technique, IVR has become very popular as well [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/voice-portal/voice-portal-services-in-india/' rel='bookmark' title='Permanent Link: Voice Portal services in India'>Voice Portal services in India</a></li>
<li><a href='http://www.ivrsworld.com/crbt/crbt-for-advertisement/' rel='bookmark' title='Permanent Link: CRBT for Advertisement'>CRBT for Advertisement</a></li>
<li><a href='http://www.ivrsworld.com/voice-portal/use-ivrs-a-voice-portal/' rel='bookmark' title='Permanent Link: How to use IVR Software A Voice Portal'>How to use IVR Software A Voice Portal</a></li>
</ol>]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Smart IVR for Call Center &#8211; A Case Study</title>
		<link>http://www.ivrsworld.com/ivr-experience/smart-ivr-for-call-center-a-case-study/</link>
		<comments>http://www.ivrsworld.com/ivr-experience/smart-ivr-for-call-center-a-case-study/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 06:06:58 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[IVR Experience]]></category>
		<category><![CDATA[ACD]]></category>
		<category><![CDATA[call agent]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[call center application]]></category>
		<category><![CDATA[call center ivr]]></category>
		<category><![CDATA[Call Center Software]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[EPABX]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[IVR Software]]></category>
		<category><![CDATA[IVR System]]></category>
		<category><![CDATA[IVR triggered Screen Capture]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[voice logger]]></category>
		<category><![CDATA[Voice Mail]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=419</guid>
		<description><![CDATA[Recently, I commissioned a IVR Software in a  call center in India. I have gone through a good learning process about not only Call Center, but also how IVR can be used smartly to serve customers better, solve customer problems at shortest possible time as well as minimizing call agent intervention! 
My client is [...]


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<li><a href='http://www.ivrsworld.com/call-center/smart-usage-of-predictive-dialer-in-call-center/' rel='bookmark' title='Permanent Link: Smart usage of predictive dialer in call center'>Smart usage of predictive dialer in call center</a></li>
<li><a href='http://www.ivrsworld.com/advanced-ivrs/toll-free-number-ivrs-india/' rel='bookmark' title='Permanent Link: Toll Free Number, IVRS, Call Center Setup in India'>Toll Free Number, IVRS, Call Center Setup in India</a></li>
</ol>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Extending IVR Software to UMS</title>
		<link>http://www.ivrsworld.com/unified-messaging-service/extending-ivr-software-to-ums/</link>
		<comments>http://www.ivrsworld.com/unified-messaging-service/extending-ivr-software-to-ums/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 20:41:20 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Unified Messaging Service]]></category>
		<category><![CDATA[Call Center Software]]></category>
		<category><![CDATA[cti board]]></category>
		<category><![CDATA[Email]]></category>
		<category><![CDATA[email to sms]]></category>
		<category><![CDATA[fax]]></category>
		<category><![CDATA[IVR Software]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Mobile VAS]]></category>
		<category><![CDATA[NTS1BOX]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[sms to email]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[UMS]]></category>
		<category><![CDATA[unified Communication]]></category>
		<category><![CDATA[unified messaging system]]></category>
		<category><![CDATA[Voice Mail]]></category>
		<category><![CDATA[voice portal]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=273</guid>
		<description><![CDATA[What is UMS ( Unified Messaging System) ?
In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, Fax [...]


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<li><a href='http://www.ivrsworld.com/voice-mail/voice-mail-system-and-answering-machine/' rel='bookmark' title='Permanent Link: Voice Mail System and Answering Machine'>Voice Mail System and Answering Machine</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-news/will-voice-mail-go-email-way/' rel='bookmark' title='Permanent Link: Will voice mail go Email Way ?'>Will voice mail go Email Way ?</a></li>
</ol>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Using IVRS in Complaint Management System</title>
		<link>http://www.ivrsworld.com/advanced-ivrs/using-ivrs-in-complaint-managment-system/</link>
		<comments>http://www.ivrsworld.com/advanced-ivrs/using-ivrs-in-complaint-managment-system/#comments</comments>
		<pubDate>Fri, 20 Mar 2009 07:28:57 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Advanced IVRS]]></category>
		<category><![CDATA[Complaint Management]]></category>
		<category><![CDATA[IVRS Application]]></category>
		<category><![CDATA[automatic call alert]]></category>
		<category><![CDATA[call flow]]></category>
		<category><![CDATA[Complaint]]></category>
		<category><![CDATA[complaint id]]></category>
		<category><![CDATA[complaint management system]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer id]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[MIS]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[system]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=229</guid>
		<description><![CDATA[One of the best usage of IVRS is Complaint Management. Using IVRS in complaint management is a real value addition in customer care operation. Any organization which has reasonably large number of customers should go for IVRS. Here is how one can use IVRS in complaint management:-
1. Caller call up complaint number of the company [...]


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<li><a href='http://www.ivrsworld.com/ivrs-application/travel-industry-and-ivrs/' rel='bookmark' title='Permanent Link: Travel Industry and IVRS'>Travel Industry and IVRS</a></li>
</ol>]]></description>
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		<slash:comments>4</slash:comments>
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