IVR, IVRS, IVR Software, CTI Cards, IVR Applications
Posts tagged as:
Voice based value added service is known as voice portal. This is good revenue source for both mobile and land line telecom companies. Just like SMS Portal, voice portal also provides similar services but accessed through IVR. With advent of voice enabled menu using speech recognition technique, IVR has become very popular as well [...]
{ 2 comments }
Recently, I commissioned a IVR Software in a call center in India. I have gone through a good learning process about not only Call Center, but also how IVR can be used smartly to serve customers better, solve customer problems at shortest possible time as well as minimizing call agent intervention!
My client is [...]
{ 0 comments }
What is UMS ( Unified Messaging System) ?
In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, Fax [...]
{ 1 comment }
One of the best usage of IVRS is Complaint Management. Using IVRS in complaint management is a real value addition in customer care operation. Any organization which has reasonably large number of customers should go for IVRS. Here is how one can use IVRS in complaint management:-
1. Caller call up complaint number of the company [...]
{ 2 comments }
Follow IVRSWORLD in Twitter
Follow IVRSWORLD in LinkedIN
Uttam Pegu
uberVU - social c...
Jeeva
Jayakrishnan K
Nicole
shailendra
Vinoth
Abhishek Mittal, ...
Shailender Abhishek Mittal
