Anything that says “Open Source” is thought to be freely available, customizable and really exciting for many software users. (Specially people from India who are very price competitive, but I am sure Open source software sounds tempting to people all over the world!) Open Source alternative for any popular application software has almost become a [...]
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I keep getting direct questions which broadly translates into one single question, “What IVR tool/Software should I use for my IVR requirement ?” Over period of last three years, I can classify, three types of people ask me such questions, they are :- 1. Representatives of companies who is looking for IVR systems and they [...]
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Sangoma Technologies Corporation, leading manufacturer of CTI hardware, based in Canada, has announced that it has acquired “the key assets of the VegaStream Group of Companies, a leading UK-based developer of VOIP gateway appliances”, as per News Release on Sangoma Website! VegaStream, started in 1998, supplies Vega gateways ( VOIP Gateway) are based on international [...]
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Recently, I had a chance to work on Sangoma Board and FreeSWITCH ( an open source Telephony platform) which can also work as Interactive Voice Response system. The main challenge was to install the FreeSWITCH on Windows and get Sangoma board ( Model A101) work. Since I was new to Sangoma board low cost boards, [...]
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Today on 23rd August, ivrsworld.com has turned two years old! I would like to thank all readers and their valuable comments on this blog. When I started writing this blog two years back, I simply wanted to keep posting about information about IVR that I Google in internet, various IVR related news, my personal experiences [...]
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I keep getting feedback/inquiries from various people asking about prices of CT(Computer Telephony) boards in India. Many people seem to quite puzzled to learn huge price ranges for similar boards with similar basic functionality. For example, depending on the manufacturer, one entry level model of one PRI ( E1) with 30 channels may cost anywhere [...]
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CTI (Computer Telephony Integration) Boards, Also known as CT Boards (Computer Telephony boards), is the interface between various IVR software running on the computer and the telephone network. It is normally a PC add-on boards which is installed inside PC/Server Chassis and which is connected to telecom network physically with through E1 or Analog FXO. [...]
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While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]
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