IVR, IVRS, IVR Software, CTI Cards, IVR Applications
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Donjin DN300 is equivalent of Dialogic D300-JCT board. It has one E1 connection ( RJ48 ) and 30 voice resources. Recently, I had an opportunity to test a DN300 board with our EPABX of Coral make DX2000. We used our Predictive Auto Dialer Application, written for Dialogic Digital CTI boards.
Before going into the test [...]
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High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article .
So, how to choose a [...]
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Choosing a CTI( Computer Telephony Integration) card might not be easy for them who are going to deploy them for the first time or who want to develop their first IVR Application. I am trying to give a short introduction of CTI cards and some thumbs rule to pick your first CTI card.
Number of Port [...]
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The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface [...]
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