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DTMF and Pulse Dialing

by Uttam Pegu on February 26, 2009

I had promised before that I would write about DTMF and pulse dialing in future. Finally I have decided to write about them! This article may be ignored by IVR professionals as they must be quite bored with these two terminologies! But many users who have to listen to announcements like “If you are in [...]

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THE BIG QUESTION? VOICE ENABLED MENU OR DTMF PRESSED MENU ?

by Uttam Pegu on August 30, 2008

The menus that IVRS can provide are either voice enabled or DTMF enabled. Now what does that mean? In a voice enabled IVRS, caller will have to choose his required menu option by speaking out a word or a phrase as if he is talking to a human! IVR is supposed to recognize his speech [...]

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