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IVR for scheduling appointments

by Uttam Pegu on March 22, 2010

One of the very important and widely used IVR application is scheduling of tasks or appointments. In a typical IVR assisted scheduling application uses both inbound and outbound IVR. Normally, inbound IVR is used to register a new appointment while outbound IVR is used for remainder or rescheduling of the appointment if any. Hospitals are [...]

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