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Can outbound IVR replace predictive dialer ?

by Uttam Pegu on June 3, 2010

While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]

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