Blog > Archive by tag 'predictive dialer'

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predictive dialer

Happy Holidays from world’s dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular. In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :- 1. IVR as CRBT(Caller Ring Back Tone). 2. [...]

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Smart usage of predictive dialer in call center

by Uttam Pegu on November 22, 2009

The biggest reason why people hate IVR is for the following scenario :- User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call is important to us, we will transfer [...]

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Growth of Outbound IVR Systems

by Uttam Pegu on October 21, 2009

Recently, there has been news about growth of outbound IVR systems everywhere in the world. I have also experienced people preferring outbound IVR over inbound IVR. Outbound IVR systems are being preferred in those kind of application where some customer authentication or verification like credit card authorisaton, phone banking, voice alerts are required or in [...]

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Predictive Dialer and outbound IVR

by Uttam Pegu on July 4, 2009

Predictive dialer can be termed as smart auto-dialer.  Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center.  Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function. Now there can be many situations where the process [...]

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IVRS in Advertising

by Uttam Pegu on March 17, 2009

Both outbound and inbound IVR Application can be used as advertising tools. It can be quite effective as it can be really interactive with quick response unlike print or visual advertising. Using Inbound IVRS as Marketing tools: Inbound IVRS is those kind of IVRS where user calls to IVRS. Normally this kind of IVRS uses [...]

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