One of the major advantages of CTI Applications is availability of huge computation power of computer along with telecom functions. Many telephone systems like PBX or answering machines can also have some computational power using which some call routing or other smart features can be implemented. But they can not perform highly complicated logical decision [...]
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Recently, Tata Docomo, India is advertising about IVR used in its customer care where it says that in order to keep it simple, they allow caller to speak to human agent quickly without going through maze of key-presses, listening lengthy and boring menu announcements! Well, one line comes to my mind quickly, if you want [...]
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I6NET Solutions and Technologies, an R&D company based in Madrid, Spain has recently released their latest version of popular VXML Browser VXI* VoixwXML Browser. This browser works on Asterisk on Linux Operating System. Asterisk is open source Telephony software development tool, now widely used to develop IVR and Voice Applications. VXI* is native integration between [...]
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In mobile world, we often hear about ‘Smart Phone’ . Now what is a smart phone ? As per Wikipedia definition :- A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic ‘feature phone’. Smartphones and feature phones may be thought of as handheld computers integrated within [...]
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It may not be easy to define a successful IVR ( Interactive voice response) System. In single line, one IVR system could be termed successful when it has lowest abandon rate by both genuine new and old callers. When an IVR system is designed to perform some specific task for a caller, if the caller [...]
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VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]
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One of the major problem faced by any IVR developer using analog CTI board is “Detecting Disconnect” after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either. Detecting Call End or Disconnect is very easy while using digital CTI board with digital interfacing like [...]
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Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the “good old” ring back tone to the latest music number, but many people have been using it on their cell phone, or even [...]
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