Recently, Tata Docomo, India is advertising about IVR used in its customer care where it says that in order to keep it simple, they allow caller to speak to human agent quickly without going through maze of key-presses, listening lengthy and boring menu announcements! Well, one line comes to my mind quickly, if you want [...]
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Recently, I have been getting many messages from this IVR blog visitors asking how to choose right IVR system for their organisation. While majority of the people who asked wanted to automate their customer service process, they have one common requirement, minimum initial investment possible! IVR (Interactive Voice Response) Systems are available in two ‘forms’, [...]
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One of the major problem faced by any IVR developer using analog CTI board is “Detecting Disconnect” after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either. Detecting Call End or Disconnect is very easy while using digital CTI board with digital interfacing like [...]
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Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the “good old” ring back tone to the latest music number, but many people have been using it on their cell phone, or even [...]
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Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS integrator [...]
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