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Outbound IVRS

IVRS for Making Money

by Uttam Pegu on April 22, 2009

As I wrote once about making money with IVR Software, I have finally decided to write what IVR applications can be used to generate monthly revenue. Till recently, IVR Application or IVR Software was thought to be used only for increase in efficiency, reduce cost, automatic complaint management etc. Not any more! There are now [...]

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IVRS in Courts

by Uttam Pegu on March 26, 2009

Another interesting IVR Application is for courts. In fact many Indian High Courts have implemented IVRS. IVR can help decreasing footfalls in courts for many routine inquiries. High courts can use both inbound and outbound IVRS. Inbound IVR Application can be mainly used for for the following:- 1. Providing information about any case as per [...]

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Developing an Outbound IVR Application

by Uttam Pegu on March 23, 2009

There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View. Though inbound application may have to do more computation as it has [...]

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IVRS in Advertising

by Uttam Pegu on March 17, 2009

Both outbound and inbound IVR Application can be used as advertising tools. It can be quite effective as it can be really interactive with quick response unlike print or visual advertising. Using Inbound IVRS as Marketing tools: Inbound IVRS is those kind of IVRS where user calls to IVRS. Normally this kind of IVRS uses [...]

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IVRS and Phone Banking

by Uttam Pegu on March 12, 2009

IVRS applications in Banks are known as Phone Banking. Every modern bank now a days uses IVRS as phone banking. Phone Banking on IVRS help bank provide the following services to its customers:- 1. It serves customer with routine checking of balance. 2. It can give status of issued check as well as make stop [...]

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