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Why Bulk Voice Calling is growing in India and will grow more

by Uttam Pegu on November 7, 2010

With more than 690million telephone users ( both land line and mobile), India is one of the fastest growing growing telecom market. Very quickly advertisers thought this an opportunity to market products and they started bombarding mobile phone users with various promotional messages which led to creation of Do Not Call Registry (NDNC Registry) by [...]

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IVR for Web Directory Services

by Uttam Pegu on October 30, 2010

Internet offers many services which are useful in our day to day life. There are many web portals which providing directory services which list traders, shops, local business houses, various service providers etc. along with with easy ‘search and find’ option. There are few challenges for maintaining a directory service portal with accurate information. For [...]

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IVR Application in mission critical operation

by Uttam Pegu on October 17, 2010

The other day, I was discussing with Jarek of Ositron, my good friend from Poland, and he informed me about very interesting IVR application to be used in mining industry! Basically it is a simple outbound IVR application, but it can be very useful in automatic monitoring of miners working underground and alert. With fresh [...]

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IVR Call Back as replacement of Toll Free Number

by Uttam Pegu on October 9, 2010

What is call back feature ? Call Back feature is when a person call a number and then disconnect and immediately that dialed number calls back the person. Now the person can enter another phone number and get connected to that phone number! This kind of phone number which calls back a person is also [...]

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Bulk Voice Calling

by Uttam Pegu on October 4, 2010

What is Bulk Voice Call ? Bulk Voice Calling is broadcasting of pre-recorded voice message to many telephone numbers simultaneously or sequentially. It is voice or IVR version of SMS ( Short Message Service) broadcasting which is now a days widely used for various purposes. Bulk voice calling is also known as call blast, voice [...]

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Outbound IVR : Interesting Implementation

by Uttam Pegu on September 22, 2010

Recently, I have come across some interesting outbound IVR ( Interactive Voice Response System) implementation. While it may not be the best outbound IVR arrangement, but it sure is the cheapest and most reliable in the circumstances in India. Just to mention, majority of the outbound IVR applications dial out a number, plays a recorded [...]

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Few widely used IVR system in India

by Uttam Pegu on July 6, 2010

The usage of IVR is growing in India. IVR has been used for long time in India like any other country in the world. These IVR systems were majorly used as train status information, flight status information and other few complaint lodging/booking system. And at that time ( before 1997), India had very low telecom [...]

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Can outbound IVR replace predictive dialer ?

by Uttam Pegu on June 3, 2010

While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]

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