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The usage of IVR is growing in India. IVR has been used for long time in India like any other country in the world. These IVR systems were majorly used as train status information, flight status information and other few complaint lodging/booking system. And at that time ( before 1997), India had very low telecom [...]
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While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]
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Complaint Management is one of the basic business process or task for any company which provides any services or sells any product to end users. It is almost impossible to run business or any utility service without getting some complaints by its users. On a lighter note, even a perfect product like human makes few [...]
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What is Click To Call ? “Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call between a website [...]
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Telephonic survey has been quite common now a days and many people may have been called up by representatives from various companies where they try to collect information, feedback, opinion about their products or services. Here, a caller will have a set of questions which she asks the person who answers the call about the [...]
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Recently, there has been news about growth of outbound IVR systems everywhere in the world. I have also experienced people preferring outbound IVR over inbound IVR. Outbound IVR systems are being preferred in those kind of application where some customer authentication or verification like credit card authorisaton, phone banking, voice alerts are required or in [...]
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I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]
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Predictive dialer can be termed as smart auto-dialer. Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center. Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function. Now there can be many situations where the process [...]
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