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Automated Call Back Service and How to Implement it – II

by Uttam Pegu on January 31, 2012

In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any CTI board. While Analog CTI boards can also be [...]

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When a machine treats a person humanly: IVR for payment reminder

by Uttam Pegu on August 11, 2011

Many people do not like IVR ( Interactive Voice Response) system simply because it is a ‘machine’, not human and they do not like the idea of ‘talking’ to machine! But there is an IVR application with whom many would like to deal with, instead of dealing with an human agent, the service is IVR [...]

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IVR for social cause

by Uttam Pegu on July 20, 2011

Interactive Voice Response (IVR) is being used in many fields, and it has also been used in social sectors too. One such example was surveying Mid Day meal scheme in India’s populous state Uttar Pradesh. Apart from this, there have also been usage of IVR in mass awareness campaign about various government schemes, services. These [...]

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Will Click to Call service replace Predictive Dialer ?

by Uttam Pegu on May 2, 2011

What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center as well as the person who is called from it. Though [...]

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Smart use of IVR based Missed Call : Phone verification

by Uttam Pegu on April 18, 2011

What is Phone verification ? Phone verification can be called verification of a phone number entered in a form ( both online form or offline paper form ) either it is a valid phone number or not. Here, validity of the phone number does not mean only about the numbers entered numeric, length of digits [...]

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How political parties can use inbound IVR

by Uttam Pegu on April 4, 2011

Presently, outbound IVR ( Interactive Voice response) System is widely used in India as well as around the world by candidates in any democratic election in order to reach their electorate in the form of bulk voice call or broadcasting voice messages. In India, many political parties deploy Bulk Voice service during election campaign asking [...]

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How stock broking companies can use IVR

by Uttam Pegu on March 24, 2011

Timely information and timely action can earn a lot for any stock trading company or may lose for the lack of it! With advent of online share trading systems where anyone an buy/sell shares online using a PC with internet connection, lot of automation has taken place increasing profitability to any share trading companies. Presently, [...]

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IVR for Admission Process in universities

by Uttam Pegu on February 9, 2011

Admission Process in any institute or university/college is always seasonal and almost routine process. Admission department in universities are seen very busy during admission season which may occur once or twice depending on the university or college. Websites of any university now days have a dedicated section for providing all required information about admissions to [...]

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