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outbound ivr

Implementing Click To Call feature using IVR

by Uttam Pegu on January 30, 2010

What is Click To Call ?
“Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call [...]

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IVR Survey : Interesting IVR application

by Uttam Pegu on January 16, 2010

Telephonic survey has been quite common now a days and many people may have been called up by representatives from various companies where they try to collect information, feedback, opinion about their products or services. Here, a caller will have a set of questions which she asks the person who answers the call about the [...]

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Growth of Outbound IVR Systems

by Uttam Pegu on October 21, 2009

Recently, there has been news about growth of outbound IVR systems everywhere in the world. I have also experienced people preferring outbound IVR over inbound IVR. Outbound IVR systems are being preferred in those kind of application where some customer authentication or verification like credit card authorisaton, phone banking, voice alerts are required or in [...]

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IVR Market to reach $514 million by 2013

by Uttam Pegu on July 18, 2009

I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]

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Predictive Dialer and outbound IVR

by Uttam Pegu on July 4, 2009

Predictive dialer can be termed as smart auto-dialer.  Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center.  Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function.
Now there can be many situations where the process as [...]

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Developing an Outbound IVR Application

by Uttam Pegu on March 23, 2009

There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View.
Though inbound application may have to do more computation as it has wider [...]

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