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Use of Text to Speech (TTS) in IVR System

by Uttam Pegu on July 27, 2009

What is TTS ( Text to Speech) ? TTS or Text To Speech is a process where text is converted to WAV file and played back. So it is a system or often called “engine” that converts text to voice. If some one types a sentence in a note pad, a TTS software would convert [...]

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IVRS and Speech Recognition

by Uttam Pegu on March 14, 2009

Speech recognition in IVRS has become more of a necessity after mobile phones have arrived. POTS ( Plain Old Telephone ) System have telephone instrument with proper keypad along with head-set. Procedure of calling is suitable for pressing DTMF based interaction with IVR System! You normally lift the headset with left hand, dial pressing keys [...]

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