Posts tagged as:

music

VAS Asia 2010 in New Delhi and IVR Market in India

by Uttam Pegu on July 9, 2010

I attended VAS Asia 2010 held today in New Delhi. While writing my previous post about widely used IVR systems in India, I put IVR for Value Added Service at the top. If the overwhelming presence of CTI board manufacturers with stalls and two IVR platform provider any indication, then we are surely seeing [...]

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Next generation CRBT: Listen song of your choice

by Uttam Pegu on April 20, 2010

CRBT (Caller ring back tone), also popular as “Hello Tunes” in India, has generated almost 25% of total VAS ( Value Added Service) revenues. This kind of revenue pattern is same worldwide where CRBT has been a major revenue earner for any telephone service provider in its VAS portfolio.
So, what is the next [...]

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IVRS as Voice Portal – Commercial Challenges

by Uttam Pegu on March 17, 2009

Continuing with earlier articles of Voice Portal, Use IVRS as Voice Portal and Voice Portal – Technical Challenges, here is my thinking about IVRS as Voice Portal and its challenges as a commercial revenue generator.
We are operating a Voice Portal with various services. The challenges we face can be explained as follows:-
1. New Application
As the [...]

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FREQUENTLY OVERLOOKED PROBLEMS IN IVR APPLICATIONS

by Uttam Pegu on August 24, 2008

These are many small, but important design problems one often tends to overlook. I have tried to list them all. Kindly send me feedback if you have encountered any such problems. In a DTMF Based Menu Following are the frequently overlooked problems :->
1. Long Menu
Be it DTMF Driven menu or Voice driven menu, long menu [...]

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