What is IVR short code ? IVR (Interactive Voice Response) short code can be defined as special telephone number which has ‘less’ digits in it than traditional full length telephone number. This kind of special ‘short code’ are mainly used for special purposes like customer care for telephone/mobile subscribers, VAS ( Value Added Service) access [...]
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What is a Video IVR or IVVR ( Interactive Voice and Video Response System) ? This is nothing but IVRS ( Interactive Voice Response System), but it also has video. So essentially the calling terminal has to have video screen as well as video playing capability! It also requires high bandwidth, so existing POTS (Plain [...]
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What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]
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After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]
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