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FREQUENTLY OVERLOOKED PROBLEMS IN IVR APPLICATIONS

by Uttam Pegu on August 24, 2008

These are many small, but important design problems one often tends to overlook. I have tried to list them all. Kindly send me feedback if you have encountered any such problems. In a DTMF Based Menu Following are the frequently overlooked problems :-> 1. Long Menu Be it DTMF Driven menu or Voice driven menu, [...]

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