I keep getting various questions about CRBT ( Caller Ringback Tone) and IVRS, their relation. My answer is CRBT is essentially an application that uses IVRS and smart call routing. This CRBT is marketed by different names by different Mobile Operators! The list might be interesting to publish! Most commonly used in India are, Hello [...]
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I keep getting requirement from many customers to deploy IVR in 2 days time after they have bought the CTI card. Is it possible to deploy IVR in 2 days ? According to me, Impossible unless you have the following assets in place: 1. Voice Artist both male and female and for at least three [...]
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Presently, IVRS has been thought mainly as a system to handle Incoming voice calls. But recently, IVRS is explosively growing as an Outbound Solution too. A Typical Flow of outbound IVR is : 1. IVR Application picks up a phone number from database. 2. Makes the outbound calls 3. Announces the programmed voice file as [...]
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After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]
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After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]
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All great products are great service to man kind. Or all great product becomes services to be availed by everyone! IVRS or commonly known as Hosted IVRS is also a such product! Apart from the analog low density IVR Applications, the digital and high quality IVRS has always been costly for small sized companies and [...]
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With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company. Here is one company I am looking at presently AudioCodes Ltd. : AudioCodes [...]
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How IVR System is used as voice portal? Here is a simple guideline how to plan a IVR Software to use as voice portal and start earning revenue from the day one of launching the service. 1. Tie up with a Telephone Service Provider. Normal revenue sharing is heavily tilted in favour of telephone operator [...]
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