So, you thought IVRS is some Computer Telephony Integration Hardware and a piece of Software, installed and running 24 hours a day on a Personal Computer to play recorded voice as soon as a caller calls the IVRS Number? You have completely under-estimated IVRS. But then don’t loose your heart, you belong to the majority! [...]
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IVRS can be directly compared with a website! So many people aptly say IVRS to be a Voice Portal. It does not compete with website, rather it complements the website. The way any organization has an website, it must have one IVRS too. Some of the important reasons to have IVRS are: 1. Providing information [...]
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The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface [...]
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So you have made call to some one and you get too hear some other voice (pleasant, sweet and female! Or a stony, emotionless, monologue by your ‘someone’, “I am not here, please leave your message after the beep. Thank you.”) asking you to leave a message! Surprised to hear such a pleasant voice? (Are you stumped and look for piece of paper and a pen and then go crazy how the hell you are going to leave your message after the BEEP?) What were you expecting your lovers trademark Hello? Well that was a kind of IVRS – Interactive Voice Response System.
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What Type of Tools you use to develop IVR ?
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