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What is Call – In – Sick ? Call In Sick is some urgent absent notification by employees about their intended absence in office normally before start of office or at the beginning of it. Employees normally call to their superiors or leave a message with heir colleague. This is common practice to “call in [...]
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There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would [...]
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While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]
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What is Payment gateway ? Payment Gateway is an application service provider which can authorise payments for any purchase made by a person using either credit card, internet banking in a website. It is just like POS ( Point of Sale) for either website or any other monetary transaction in a secured way. Main function [...]
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CRBT (Caller ring back tone), also popular as “Hello Tunes” in India, has generated almost 25% of total VAS ( Value Added Service) revenues. This kind of revenue pattern is same worldwide where CRBT has been a major revenue earner for any telephone service provider in its VAS portfolio. So, what is the next of [...]
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IVR ( Interactive Voice Response) system has many usage in different industries for different purpose,and IVR can also be used for any kind of “registration process” across industries! One may find it interesting, IVR for complaint management is also part of a larger “registration process”! There are requirement of prior registration for various events like [...]
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Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the “good old” ring back tone to the latest music number, but many people have been using it on their cell phone, or even [...]
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Telephonic survey has been quite common now a days and many people may have been called up by representatives from various companies where they try to collect information, feedback, opinion about their products or services. Here, a caller will have a set of questions which she asks the person who answers the call about the [...]
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