The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical [...]
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Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted IVR in India. Most interesting part is, even bigger companies are [...]
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There are many benefits of using IVR (Interactive Voice Response) System in automating information distribution, but there is one benefit which I would like to discuss here. There are many business activities where information keep changing and it is imperative to keep the updated information available to any customer, or caller. Some examples are :- [...]
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Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many traditional PBX systems too offer facility of virtual receptionist, concept of virtual receptionist is nothing new in telecom [...]
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Admission Process in any institute or university/college is always seasonal and almost routine process. Admission department in universities are seen very busy during admission season which may occur once or twice depending on the university or college. Websites of any university now days have a dedicated section for providing all required information about admissions to [...]
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I have many experiences with my clients or people whom I had interacted during their commissioning of IVR system, that they give least importance to the scripting as well as voice prompt. Most of the times, they discuss and emphasis on number of simultaneous calls, integration of the IVR with some CRM ( customer resource [...]
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MLM ( Multi Level Marketing) can be defined as a marketing strategy where its sales force earns from their selling as well as from those sales generated by people whom they recruit to sell. So, essentially if a sales person creates many successful sales person under him, he generates enough revenue without himself involving in [...]
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